Block an Area Code

You can block area code when you create a new site or edit an existing site. To block an area based on their codes:

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning.

Step 2

Choose Site.

The Sites page appears. The page lists all the site, if any.

Step 3

Do one of the following:

Click + New Site. See Create a Site.
Click the ellipsis icon beside a site that you want to edit and click Edit. See Edit a Site.

Step 4

Set Block Area Codes to Yes.

The Area Codes to Block text box appears.

Step 5

Click the edit icon in the text box.

The Choose Area Codes panel appears.

Step 6

In the Choose Area Codes, enter the following details, and click Save:


Setting	Description
State	Select the state from the drop-down. Note: You can select multiple states. For each state you select, you have to enter area codes.
Area Codes	Enter the area code. You can enter multiple area codes.

You can see the area codes and the corresponding states in the Selected Area code Details panel.

Step 7

(Optional) Click Delete under Action, if you want to delete area codes.