Deactivate a Site

You cannot deactivate a site if there are any agents or active teams that are associated with the site. When you try to deactivate such a site, a message informs you that you cannot deactivate the site. You can click the information icon in the message to view the list of entities that you have associated with this site.

After you deactivate a site, you can still see it in the Sites page as Not Active sites. Historical reports also display details of the deactivated sites.

To deactivate a site:

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning

Step 2

Choose Site.

The Site page appears. This page displays a list of sites.

Step 3

Click the ellipsis icon beside the site you want to deactivate, and click Delete.

Step 4

The Heads Up! dialog box appears. Click Yes to confirm.

The status of the site changes to Not Active.