User Profiles

When you create a user from Control Hub or change the license or role of a user, the system automatically maps the following profiles in Webex Contact Center.

The mapping of Standard and Premium licenses from Control Hub to Webex Contact Center Management Portal is as follows:

• Standard Agent—Standard Agent User Profile

• Premium Agent—Premium Agent User Profile

  • Supervisor—Supervisor Profile

  • Administrator—Administrator Profile

The mapping of Cloud Connect user profile from Control Hub to Webex Contact Center Management Portal is as follows:

• Analyzer User—Analyzer User Profile

• Analyzer Administrator—Analyzer Administrator Profile

From Management Portal, you can also assign a user with a custom profile. The Profile Type of the custom profile must be same as the role of the user on Control Hub. For example, a Premium License user with a Supervisor role can be a custom profile of the type Supervisor. For more information on license privileges, see General Settings.