Users

Users are the contact center supervisors, managers, and agents who are responsible for day-to-day operations. Their user profile specifies the level of access to the modules of Webex Contact Center Management Portal modules.They use the Management Portal to access the modules for real-time visibility and to control the resources that they are responsible for.

An agent user account must include a user profile that grants access to the Agent Desktop module, and must also include an agent profile, described in Agent Profiles. Agents use the Webex Contact Center Agent Desktop to manage customer interactions.

Note	You can create and delete users from https://admin.webex.com/.