Update and Upload Agent Template

Before you begin

To upload the details of multiple agents simultaneously:

Procedure

Step 1

From the Webex Contact Center Management Portal, choose Provisioning > Users.

Step 2

Download the template by clicking the Export as CSV () icon.

Step 3

Click Bulk Update () icon.

Step 4

Browse the Agent Update template from your local system and choose the template.

Step 5

Click Upload.

Step 6

(Optional) Check the status of the upload from Bulk Operations Status in Provisioning.