Address Books

Address books contain entries with phone numbers. Instead of manually entering a number when they start a call, agents can use the address book to select an entry to dial. Agents can access an address book when you add it to their Agent Profile. For more information, see Dial Plan in Agent Profiles.

You can create address books that are available to all sites or only to a specific site. The Maximum Address Books value in the tenant settings for your enterprise determines the number of address books you can create. For more information, see Tenant Settings.