Create an Address Book

To create a new address book:

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning.

Step 2

Choose Address Book.

The Address Book page appears. This page displays a list of address books.

Step 3

Click + New Address Book.

Note

The maximum number of entries in the Address Book is 150.

Step 4

Enter the following details and click Save.

Setting

Description

Name

Enter a name for the address book.

Description

(Optional) Enter the description of the address book.

Parent Type

Select a parent type:

  • Tenant: The address book is available to all sites at your enterprise.

  • Site: The address book is only available for a specific site.

Parent Name

Select the site for the address book. This field is available only if you select Parent Type as Site.

Step 5

(Optional) In Entry List, click the + icon to add new entries to the address book.

The Add Address Book dialog box appears.
Step 6

In the Add Address Book dialog box enter the following details:

Setting

Description

Name

Enter the name of the entry.

Phone Number

Enter phone number of the entry.