Delete an Address Book

You cannot delete an address book if you associate it with any other entities such as, agent profile. When you try to delete such address books, you get an error message. Click the information icon at the end of the message to view the list of all the associated entities.

To delete an address book.

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning

Step 2

Choose Address Book.

The Address Book page appears. This page displays a list of address books.

Step 3

Click the ellipsis icon beside the address book that you want to delete and click Delete.

The Heads Up! dialog box appears.
Step 4

Click Yes to confirm.