Provisioning Tenant SettingsEntry Points and QueuesSitesTeamsUsersUser ProfilesWork TypesAuxiliary CodesAgent ProfilesAddress BooksOutdial Automatic Number Identification (ANI)Dial PlansCall-Associated Data VariablesMultimedia ProfilesSkill DefinitionsSkill ProfilesThreshold RulesEntry Point MappingsManage Entry Point or Queue GroupsUpdate and Upload Agent TemplateDownload Agent Update TemplateReports for the Provisioned Items