The Entry Point or Queue Group is an interface for creating groups to use with the Map View and Billing Report. After you add an Entry Point or Queue group, you can assign the group to an entry point or a queue.
For more information, see Create an Entry Point and Create a Queue or an Outdial Queue.
To view, add, edit, or delete an entry point or queue group:
Procedure
| Step 1 | From the Webex Contact Center Portal navigation bar, click Provisioning. |
| Step 2 | Click Entry Point/Queue Group. The Entry Point/Queue Group page appears. The page lists all the entry point or queue groups, if any. |
| Step 3 | You can do the following:
-
To add a new group, click the + New EntryPoint/Queue Group.
-
To edit an existing entry point or queue group, click the button to the left of a group and click Edit.
-
To delete an existing entry point or queue group, click the button to the left of a group and click Delete.
The Heads Up! dialog box appears. Click Yes to confirm.
|
| Step 4 | If you are adding or editing an entry point or queue group, update the following fields and click Save.
|
Setting
|
Description
|
|
Name
|
Enter the name of the group.
|
|
Type
|
Select the group type:
-
Billing: The system adds the group to the Billing Group drop-down in the configuration for entry points and queues.
-
Map: The system adds the group to the Map Group drop-down in the configuration for entry points and queues.
For more information, see Create an Entry Point and Create a Queue or an Outdial Queue.
You cannot change the Type for an exiting entry point or queue group.
|
|
Status
|
Select the status of the group.
This setting is available when you edit an entry point or a queue group.
You cannot deactivate an entry point or queue group if that is the only entry point or queue group for your tenant.
|
|