View the Details of a User

To view the details of a user:

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, select Provisioning .

Step 2

Click Users.

The Users page appears. This page lists all the users in your enterprise.
Step 3

Click the ellipsis icon beside the user that you want to view and click View.

The User page appears. The page displays the details of the user.
Step 4

You can view the following details:

Setting

Description

General Settings

Username

The name you use to log in to the Webex Contact Center Management Portal.

First Name

The first name of the user.

Last Name

The last name of the user.

Email

The email address of the user.

Country

The address details of the user.

State

City

Street

Work

The work phone number of the user.

Mobile

The mobile phone number of the user. The system displays the number as a string, without dashes, for example: 4155551212.

Zip Code

The postal code of the user.

User Profile

The profile of the user. For more information, see Manage a User Profile.

Contact Center Enabled

The setting is for accessing the Agent Desktop to handle customer requests.

Status

The status of the user.

Agent Settings

Site

The site of the agent. For more information, see Create a Site.

Teams

The team of the agent. For more information, see Create a Team

Skill Profile

The skill profile of the user.

This feature is available if your administrator enables the optional Skills-Based Routing feature for your enterprise. This profile overrides any skill profile at the team level that is associated with the agent. For more information, see Skill Profiles.

Agent Profile

The profile of the agent. For more information, see Agent Profiles.

Note: An agent can belong to several teams, but has a single agent profile.

Multimedia Profile

The multimedia profile of the agent.

This feature is available if your administrator enables the optional Multimedia feature for your enterprise. This profile overrides the multimedia profile of the team that the agent uses to log in to Agent Desktop. For more information, see Multimedia Profiles.

External ID

Agent identification details, such as the employee number.

Default DN

The dial number of the agent.
Step 5

(Optional) Click Edit to modify the user details. For more information, see Edit a User.

Step 6

(Optional) Click Delete to deactivate the user.