Create a Site

To create a site:

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning.

Step 2

Choose Site.

The Sites page appears. The page lists all the site, if any.
Step 3

Click + New Site.

The Site page appears.
Step 4

Enter the following details and click Save:

Settings

Description

General Settings

Name

Enter a name for the site

Latitude

Enter the geographical coordinates of the site.

Longitude

Advanced Settings

Multimedia Profile

This setting is available, if your administrator enables Multimedia for your enterprise.

Select a multimedia profile for the site. If you do not assign, the system assigns the Default_Telephony_Profile. For more information, see Multimedia Profiles.

Block Area Codes

Select Yes or No to specify whether to block the routing of calls to this site for the area codes.

When you select Yes, the Area Codes To Block field appears. Click the icon below the Area Codes To Block field to display the Choose Area Codes. Select the area codes that you want to block. For more information, see Block an Area Code.