General Settings

You can configure the following settings from the General Settings tab while configuring a new user profile or editing an existing user profile:

Setting

Description

Name

Enter a name for the user profile.

When you copy a user profile, the system appends the words copy_of before the name of the original user profile. You can keep the same name or edit it as per your requirement.

Description

(Optional) Enter a description of the profile.

Profile Type

Select a type to determine the privilege level for this profile.

For Webex Contact Center, generic profile and module mapping are as follows:

  • Standard Agent—Has access to Agent Desktop module.

  • Premium Agent—Has access to Agent Desktop and Multimedia module.

  • Supervisor—Has access to all modules except to manage tenants in the Provisioning module.

  • Administrator—Has access to all modules.

For Cloud Connect, generic profile and module mapping are as follows:

  • Analyzer User Profile—Has access to Reporting and Analytics module.

  • Analyzer Administrator Profile—Has access to Reporting and Analytics, and Provisioning (Manage Entry Points/Queues, Manage Teams, Manage User Profiles, and Manage Users) modules.

You cannot edit the profile type later.

Status

You can view and change this setting only when you edit or copy a user profile.