Create a Work Type

To create a work type:

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning.

Step 2

Choose Work Types.

The Work Types page appears. This page displays a list of work types.

Step 3

Click + New Work Type.

The Work Type page appears.

Step 4

Enter the following details and click Save:


Setting	Description
Name	Enter a name for the work type.
Description	(Optional) Enter a description of the work type.
Type	Specify the type of auxiliary code you can associate the work type with.