Edit a Work Type

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning.

Step 2

Choose Work Types.

The Work Types page appears. This page displays a list of work types.

Step 3

Click the ellipsis icon beside the work type that you want to edit and click Edit. Except the Type, you can edit the following settings:


Setting	Description
Name	Edit the name for the work type.
Description	(Optionally) Edit the description of the work type.
Status	Edit status of the team to specify if it is active or not. You cannot assign auxiliary code to an inactive work type.
Type	Specify the type of auxiliary code you can associate the work type with.

Procedure