Activate a Work Type

To activate a work type:

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning.

Step 2

Choose Work Types.

The Work Types page appears. This page displays a list of work types.

Step 3

Click the ellipsis icon beside the work type that you want to activate and click Restore.

The Confirm Activate? dialog box appears.
Step 4

Click Yes to confirm.

The status of the work type changes to Active.