Deactivate a Work Type

You cannot deactivate a work type if there are any auxiliary codes that are associated with the work type. When you try to deactivate such a work type, a message informs you that you cannot deactivate the work type. You can click the information icon in the message to view the list of entities that you have associated with this work type.

After you deactivate a work type, you can still see it in the Work Types page as Not Active work types. Historical reports also display details of the deactivated work types.

To deactivate a work type:

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning.

Step 2

Choose Work Types.

The Work Types page appears. This page displays a list of work types.

Step 3

Click the ellipsis icon beside the work type that you want to deactivate and click Delete.

The Heads Up! dialog box appears.
Step 4

Click Yes to confirm.

The status of the work type changes to Not Active.