View a Multimedia Profile

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning

Step 2

Choose Multimedia Profiles.

The Multimedia Profiles page appears. This page displays a list of multimedia profiles.

Step 3

Click the ellipsis icon beside a multimedia profile and click View. You can view the following details:


Setting	Description
Profile Details
Name	Enter a name for the multimedia profile.
Description	(Optional) Enter a description for the profile.
Media Details
Voice	For each media type, enter the number of contacts of that type an agent can handle simultaneously. Enter 0 if you don’t want your agent to handle that media type. Note: Currently we support only Email, Chat, and Telephony media type. For Telephony media type, you can only have maximum one contact. You can define the maximum number of media types in Maximum Channels Per Profile in the Module Permissions page of the tenant settings for your enterprise. For more information, see Tenant Settings.
Email
Chat
Setting		Description
Profile Details
Name	Shows name for the multimedia profile.
Description	(Optional) Shows description for the profile.
Media Details
Blended	Shows configured contacts to simultaneously handle different channel types.
Blended Real-time	Shows configured contacts to simultaneously handle different real-time and non real-time channel types.
Exclusive	Shows configured contacts to handle one channel types at a time.

Step 4

(Optional) Click Edit to change the settings. For more information, see Edit a Multimedia Profile.

Step 5

(Optional) Click Delete to deactivate the settings. For more information, see Deactivate a Multimedia Profile.

Procedure