Edit a Multimedia Profile

To view and edit a multimedia profile:

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning

Step 2

Choose Multimedia Profiles.

The Multimedia Profiles page appears. This page displays a list of multimedia profiles.

Step 3

Click the ellipsis icon beside a multimedia profile and click Edit.

The Multimedia Profile page with the details of the profile appears.
Step 4

You can edit the following details and click Save.

Setting

Description

Profile Details

Name

Enter a name for the multimedia profile.

Description

(Optional) Enter a description for the profile.

Media Details

Voice

For each media type, enter the number of contacts of that type an agent can handle simultaneously. Enter 0 if you don’t want your agent to handle that media type.

Note: Currently we support only Email, Chat, and Telephony media type.

For Telephony media type, you can only have maximum one contact.

You can define the maximum number of media types in Maximum Channels Per Profile in the Module Permissions page of the tenant settings for your enterprise. For more information, see Tenant Settings.

Email

Chat