Edit a Dial Number Entry Point Mappings

To edit the mapping of a dial number to an entry point:

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, click Provisioning.

Step 2

Click DN to Entry Point Mapping.

Alternately, you can also do the following:
  • Search the dial number that you have mapped to an entry point from the Select Entry Point drop-down.
  • Select Not Mapped from the Select Entry Point drop-down to view all the dial numbers that you have not mapped to any entry points. Then you can edit the dial number to map them to an entry point.
The DN to Entry Point Mappings appears. This page lists all the available mappings.
Step 3

(Optional) To export the dial numbers and their related entry points as a CSV file, click Export as CSV.

Step 4

To edit, click the ellipsis icon beside the dial number that you want to edit and click Edit.

The Entry Point Mappings appears.
Step 5

Click Save.