Bulk Add or Remove a Dial Number to Entry Point Mappings

To add or remove dial number to entry point mappings in bulk:

Before you begin

Create a CSV file with new-line separated entries and save it in your local system. Each line must include a comma-separated dial number and entry point ID pair. For example:

8005551234,AVx90dWsbxpvzWSp3TSo

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning.

Step 2

Click DN to Entry Point Mappings .

The DN to Entry Point Mappings page appears. This page lists all the available mappings.
Step 3

Click Bulk Upload.

Step 4

Do one of the following:

  • Add New DN Mappings: To add new dial number and entry point mappings in bulk.
  • Remove Existing DN Mappings: To overrite the existing mappings with new mappings in bulk.
Step 5

Upload the new CSV file from your local system and click Upload.

Note

The following points apply if you've a Cisco PSTN add-on:

  • The Number Type column displays if the number is a toll number or toll-free number.

  • If your tenant contains any DN that is recognized as toll-free and you do not have Cisco Bundle 2: Inbound toll-free number access add-on, then a banner appears saying "Some mappings need to be deleted". Remove the toll-free numbers as the entitlement does not exist.