Deactivate an Agent Profile

You cannot deactivate an agent profile if you associate it with any other entities such as, dial numbers or any other routing strategy. When you try to deactivate such agent profiles, you get an error message. Click the information icon at the end of the message to view the list of all the associated entities.

After you deactivate an agent profile, you can still see it in the Agent Profiles page as Not Active. Historical reports also display details of the deactivated agent profile.

To deactivate an agent profile:

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning

Step 2

Choose Agent Profiles.

The Agent Profiles page appears. This page displays a list of agent profiles.

Step 3

Click the ellipsis icon beside an agent profile and click Delete.

The Heads Up! dialog box appears.
Step 4

Click Yes to confirm.

The status of the agent profile changes to Not Active.