Copy an Agent Profile

To copy an agent profile:

Procedure

Step 1	From the Webex Contact Center Portal navigation bar, choose Provisioning.
Step 2	Choose Agent Profiles. The Agent Profiles page appears. This page displays a list of agent profiles.
Step 3	Click the ellipsis icon beside the agent profile you want to copy and click Copy. You can edit the following details in the copied agent profile: General Information Auxiliary Codes Collaboration Dial Plan Agent DN Validation Agent Viewable Statistics Agent Thresholds
Step 4	(Optional) Click Edit in each tab to edit the settings.