Activate an Agent Profile
Procedure
| Step 1 | From the Webex Contact Center Portal navigation bar, choose Provisioning |
| Step 2 | Choose Agent Profiles. The Agent Profiles page appears. This page displays a list of agent profiles. |
| Step 3 | Click the ellipsis icon beside an agent profile with the status Not Active and click Restore. The Confirm Activate? dialog box appears. |
| Step 4 | Click Yes to confirm. The status of the agent profile changes to Active. |