Other Permissions

Note	These configurations are accessible only to the Cisco Solution Assurance team. To configure these settings, contact the Cisco Solution Assurance team.

In the following table, the cross mark (X) at the Tenant column indicates the settings that the authorized users of your enterprise specify. Similarly the X mark in the Partner column identifies the settings the partner administrator specifies. The X in the Webex Contact Center column identifies the settings that the Webex Contact Center administrator specifies.


Setting	Description	Tenant	Webex Contact Center
Number of CAD Variables	The maximum number of active call-associated data (CAD) variables that you can configure. For more information, see Call-Associated Data Variables.		X
Maximum Address Books	The maximum number of address books that you can configure for your enterprise. For more information, see Create an Address Book.		X
Maximum Entry Points and Queues	The maximum number of entry points and queues that you can configure for your enterprise.		X
Last Agent Routing	If you set Yes, the system routes contacts to that agent in the queue who is the last to log in to Agent Desktop.	X	X
Enabled Leg Recording	If you set Yes, the system creates the following files for each recorded call: One with the audio of both the customer and the agent. One with the audio of only the customer. One with the audio of only the agent. Currently, Enabled Leg Recording is a custom setting.	X	X
Multiple Time Zone Enabled	If you set Yes, the system associates the entry points and queues with time zones. If you do not specify any time zone, the system provisions a time zone for your enterprise.		X

You can also modify the settings by clicking Edit at the bottom of the page.