General Settings
The General Settings tab displays the following settings.
In the following table, the cross mark (X) at the Tenant column indicates the settings that the authorized users of your enterprise specify. Similarly the X mark in the Partner column identifies the settings that the partner administrator specifies. The X in the Webex Contact Center column identifies the settings that the Webex Contact Center administrator specifies.
|
Setting |
Description |
Tenant |
Partner |
Webex Contact Center |
|---|---|---|---|---|
|
Tenant Details |
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|
Name |
The name of your enterprise. |
X |
X |
X |
|
Description |
(Optional) The description for your enterprise. |
X |
X |
X |
|
Login Domain |
The value to uniquely identify your enterprise. |
X |
X |
|
|
Time Zone |
The time zone that you provision for your enterprise. For more information, see About Time Zones. |
X |
X |
X |
|
Tenant Configuration XML URL |
The location of the XML configuration file for your enterprise |
X |
||
|
IVR Park URL |
The location of the audio file that plays while a call is in the queue. The audio filename is available in the Routing Strategy module. The system concatenates the filename to the path specified in this field. Note: If a tenants IVR Park URL changes, you must update all the relevant routing strategies for the tenant with the new url. |
X |
||
|
Status |
The status of the tenant. You cannot change the status of the tenant. |
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You can also modify the settings by clicking Edit at the bottom of the page.