Module Permissions

Note	These configurations are accessible only to the Cisco Solution Assurance team. To configure these settings, contact the Cisco Solution Assurance team.

In the following table, the cross mark (X) at the Tenant column indicates the settings that the authorized users of your enterprise specify. Similarly, the X mark in the Partner column identifies the settings the partner administrator specifies. The X in the Webex Contact Center column identifies the settings that the Webex Contact Center administrator specifies.

To modify the settings, click Edit at the bottom of the page.


Setting	Description	Partner	Webex Contact Center
SBR Enabled	Set Yes to enable the Skills-Based Routing (SBR) feature for your enterprise.		X
Maximum Skills	The maximum number of skills that you can define for your enterprise.		X
Maximum Text Skills	The maximum number of text skills that you can define for your enterprise.		X
Multimedia Enabled	Set Yes to enable the Multimedia feature for your enterprise. For more information, see About Multimedia.
Maximum Channels Per Profile	The maximum number of channels that you can specify for a multimedia profile. You can use this feature, only if your administrator enables the Multimedia feature for your enterprise. For more information, see Multimedia Profiles.		X
Voice Callback Enabled	Set Yes to enable the Callback call control block for call control scripts. For more information, see Callback Block. A Yes setting here automatically enables Web Callback Enabled.		X
Web Callback Enabled	Set Yes to enable the Web Callback feature for your enterprise. Note: When you enable Voice Callback Enabled, the system automatically enables Web Callback Enabled. You cannot disable it from here.		X
Recording Management Enabled	Set Yes to enable the Recording Management module for your enterprise.		X
Recording Pruning Strategy	Enable the Recording Management module to specify the recording pruning strategy for your enterprise.		X
Pruning Value	Specify the value for the selected recording pruning strategy. As of now only Time Based strategy is available. The system calculates the Time Based pruning strategy that is based on your Additional Recording Storage license. For the Time Based strategy, define the number of days to retain the recordings. The system deletes the recordings after the specified number of days.		X
Analytics Enabled	Set Yes to enable the Analytics and Reports and Business Rules modules for your enterprise.		X
Maximum Threshold Rules	The maximum number of active threshold rules that you can define for your enterprise.	X	X
Pruning Value	Specifies the value for the selected recording pruning strategy as either 0 for No Pruning or one of the following values: For the Time-Based strategy, the number of days to retain recordings. Recordings made before the specified number of days are removed. For the Agent Minutes strategy, the maximum number of minutes of recordings per agent. When the maximum number of minutes is reached, the oldest recordings are removed to make room for new recordings. For the Storage Based strategy, the limit on the total recording size in megabytes. When the limit is reached the oldest recordings beyond the specified storage value are removed.		X
Recording Pruning Strategy	If the Recording Management module is enabled for your enterprise, specify the recording pruning strategy for the enterprise: No Pruning, Time Based, Agent Minutes, or Storage Based. When a change is made to this setting, an email is sent to all users who are authorized to change the setting.		X