Edit an Outdial ANI

To edit an outdial ANI:

Before you begin

Create an Outdial ANI.

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning.

Step 2

Choose Outdial ANI.

The Outdial ANI page appears. This page displays a list of outdial ANIs.

Step 3

Click the ellipsis icon beside the outdial ANI that you want to edit.

Step 4

Click Edit.

The Outdial ANI page appears in edit mode.

Step 5

You can edit the following:

  • General Settings section—Edit the Name or Description of the outdial ANI.

  • Outdial ANI Entry List section—Edit the name or dial number of an outdial ANI entry.

    1. In the Action column, click the Edit icon next to an entry.

      The Edit Outdial ANI dialog appears.

    2. Edit the outdial ANI entry Name or Number.

    3. (Optional) To delete an entry, click the corresponding Delete icon in the Action column.

      Click Yes to the prompt message to confirm the deletion.

Step 6

Click Save.

The updated outdial ANI details are displayed in the Outdial ANI page.