Create a Dial Plan

To add, edit, or delete a dial plan:

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning.

Step 2

Choose Dial Plan.

The Dial Plan page appears. This page displays a list of Dial Plans.

Step 3

Click + New Dial Plan.

Step 4

Enter the following details and then click Save:

Setting

Description

Name

Enter a name for the dial plan. You can assign a dial plan to an agent when you create or edit the agent profile.For more information, see Create an Agent Profile and Edit an Agent Profile.

Regular Expression

A regular expression specifies the format of the phone number and the characters that you can use while dialing a number.

The system uses this expression to validate the characters that the agent enters in the Start a new call field or in the DN field when they log in.

For examples, see:

Prefix

(Optional) Enter a prefix that the system automatically adds to the phone number that the agent enters. For example, digit 1 for long-distance calls within the United States.

The system adds a prefix only if the agent does not add it while dialing a call.

Stripped Character

Enter the characters that system removes from the phone number that the agent dials.

For example, left and right parentheses, space, and hyphen.