Edit a Dial Plan

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning.

Step 2

Choose Dial Plan.

The Dial Plan page appears. This page displays a list of Dial Plans.

Step 3

Click the ellipsis icon beside the dial plan you want to edit and click Edit.

The Edit Dial Plan dialog box appears.

Step 4

You can update the following details and click Save:


Setting	Description
Name	Edit the name of the dial plan.
Regular Expression	Edit the regular expression. The regular expression specifies the format of the phone number and the exceptions, if any.
Prefix	Edit the prefix. If the agent does not add a prefix, the system automatically adds it to the phone number when the agent dials a number. For example, adding digit 1 for long-distance calls made within the United States.
Stripped Character	Edit the stripped character. The system removes the characters from the number that the agent dials. For example, left and right parentheses, space, and hyphen.

Procedure