Edit a CAD Variable

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning

Step 2

Choose CAD Variables.

The CAD Variables page appears. This page displays a list of CAD Variables.

Step 3

Click the ellipsis icon beside any CAD variable and click Edit.

The CAD variable appears.

Step 4

You can edit the following details and click Save.


Setting	Description
Description	(Optional) Edit the description of the CAD variable.
Agent Editable	Edit the settings to specify whether the agents can edit the value of the variable from the Webex Contact Center Agent Desktop.
Status	Edit the status of the variable.

Procedure