Deactivate an Entry Point or a Queue
You cannot deactivate an entry point or queue if you associate it with any other entities such as, dial numbers or any other routing strategy. When you try to deactivate such entry points or queues, you get an error message. Click the information icon at the end of the message to view the list of all the associated entities.
After you deactivate an entry point or queue, you can still see it in the Entry Points/Queues page as Not Active. Historical reports also display details of the deactivated entry points or queues.
In the Entry Points/Queues page, you can click the ellipsis icon and then the restore icon to reactivate an entry point or queue.
To deactivate an entry point or queue:
Procedure
| Step 1 | From the Webex Contact Center Portal navigation bar, choose Provisioning. |
| Step 2 | Choose Entry Points/Queues and then select the type of entry point or queue you want to deactivate. The page for the type of entry point or queue page appears. The page displays the list of existing entry points or queues. |
| Step 3 | Click the ellipsis icon to the left of an entry point or queue and click Delete. The Heads Up! dialog box appears. Click Yes to confirm. |