Activate an Entry Point or a Queue
Procedure
| Step 1 | From the Webex Contact Center Portal navigation bar, choose Provisioning |
| Step 2 | Choose Entry Points/Queues and then select the type of entry point or queue you want to activate. The page for the type of entry point or queue page appears. The page displays the list of existing entry points or queues. |
| Step 3 | Click the ellipsis icon beside the entry point or queue with the status Not Active and click Restore. The Confirm Activate? dialog box appears. |
| Step 4 | Click Yes to confirm. The status of entry point or queue changes to Active. |