Fetch Variable Block
Use the Fetch Variable block to send the HTTP request to an external source. For example, use this block to retrieve information from an external HTTP URL based on an account number that is retrieved (through a preceding Collect Digits block). And, then associate the retrieved information with the call.
The Fetch Variables block has the following parameters and outputs.
|
Parameter |
Description |
|---|---|
|
Name |
Name of the Fetch Variable Block. This is mandatory. |
|
Description |
Enter a description for the block. This is optional. |
|
REQUEST |
|
|
Connector |
Select the connector from the drop-down list. This field fetches the connectors that are configured under Integrations on the Control Hub. To configure a connector on Control Hub, see the Set Up Connectors for Cisco Webex Contact Center article. |
|
URL |
Enter the URL from which the variables are to be retrieved. |
|
Request Variables |
Specifies a comma-separated list of CAD variables to be sent on the request. Select the name of a CAD variable, then click + to add it to the list. Repeat for each additional CAD variable. |
|
Response Variables |
Specifies a comma-separated list of CAD variables to be returned from the external source. Select or type the name of a CAD variable, then click + to add it to the list. Repeat for each additional CAD variable. |
|
Error |
Path to take if there’s no response or if the response isn’t valid. |