Uploading and Updating a Custom Control Script Image File

You can view the image file associated with a control script on the Control Scripts page or by clicking the Image link in the Call Control section of the Create Routing Strategy or Edit Routing Strategy page (see Assigning Call Control Scripts and Parameters). Only GIF and JPEG file formats are supported.

When a control script is created or modified using the call flow builder interface available through the New button on the Control Scripts page, the associated image file is available in the Routing Strategy module when the control script is saved. However, image files associated with custom control scripts created by Professional Services must be manually uploaded and updated.

To upload or update the image file associated with a custom control script:

Procedure

Step 1

Open the Routing Strategy module and click the Control Scripts button on the menu bar.

The page displays the list of uploaded scripts and associated image files.

Step 2

Click the Image button in the Image column that corresponds to the custom control script for which you want to view, upload, or update the associated image file.

Step 3

Do one of the following:

  • In the Call Flow Image dialog box, click the Browse button and in the dialog box that opens, navigate to the image file in your system and click Open.

    -OR-

  • Open the directory on your system where the image file is located and then drag and drop it into the designated area of the Call Flow Image dialog box.

Step 4

In the Call Flow Image dialog box, click Save to upload the image.