Copying or Modifying a Call Control Script

You can copy or modify a control script that was created using the call flow builder interface available when you select the New button on the Control Scripts page. Custom control scripts can be modified only by Professional Services, after which they must be updated as described in Uploading a Custom Control Script.

To copy or modify a call control script:

Procedure

Step 1

Open the Routing Strategy module and click the Control Scripts button.

The page displays the list of control scripts and associated image files along with creation date, date of last update, and source-Custom or Call Flow Builder. You can copy or modify a control script.

Step 2

Click the ellipsis icon to the left of a listed control script and select Copy or Edit.

Step 3

Make your changes. For details about available settings and how to add, remove, and configure call control blocks see Creating a Call Control Scripts and Call Control Block Descriptions.

Step 4

Click Save. The system automatically performs a validation.

If errors are found, they are listed in a message at the top of the page. You must correct the errors before you can save the script.

Step 5

If you are modifying a control script that has been assigned to a routing strategy, it must be reassigned to the routing strategy as follows:

  1. Click the Call Routing button on the menu bar, select the routing strategy to which the control script was previously assigned, and click Edit.

  2. In the Call Control section of the page, re-select the control script from the drop-down list, edit parameters if necessary, and then click Apply.

  3. Click Update to save your changes to the routing strategy.