Updating a Custom Control Script
To update a custom control script:
Procedure
| Step 1 | Open the Routing Strategy module and click the Control Scripts button on the menu bar. |
| Step 2 | Click the ellipsis icon to the left of the custom control script that has been changed and select Edit. The Edit Control Script page appears. |
| Step 3 | Leave the Name field unchanged and enter a new description if desired. |
| Step 4 | Click the Browse button in the Control Script File field and, in the dialog box that opens, navigate to the control script file in your system and click Open. |
| Step 5 | Optionally, upload the associated control script image file as follows: click the Browse button in the Control Script Image field and, in the dialog box that opens, navigate to the image file in your system and click Open. Only GIF and JPEG file formats are supported. |
| Step 6 | Click Save to save your changes. |
| Step 7 | Click the Call Routing button on the menu bar, select the routing strategy to which the control script was previously assigned, and click Edit. |
| Step 8 | In the Call Control section of the page, re-select the control script from the drop-down list, edit parameters if necessary, and then click Apply. |
| Step 9 | Click Update to save your changes to the routing strategy. |