Uploading a Custom Control Script
Custom control script are created by Professional Services and must be uploaded to the Management Portal before they can be assigned to routing strategies. If a custom control script changes, it must be re-uploaded to the Portal for changes to take effect.
To upload a custom control script :
Procedure
| Step 1 | Open the Routing Strategy module and click the Control Scripts button on the menu bar. The page displays the list of scripts and associated image files. | ||
| Step 2 | Click Upload. The Upload Control Script page appears. | ||
| Step 3 | Enter a name and optionally, a description for the script in the data fields. | ||
| Step 4 | Click the Browse button to the right of the Control Script File field and, in the dialog box that opens, navigate to the script file in your system and click Open. The dialog box closes and the File field displays the path and file name of the uploaded file. If you entered a different file name in the Control Script Name field, it is overwritten by the name of the file you uploaded. You can change the text in the Control Script Name field if you want to. | ||
| Step 5 | Optionally, upload the associated control script image file as follows: click the Browse button to the right of the Control Script Image field and, in the dialog box that opens, navigate to the image file in your system and click Open. Only GIF and JPEG file formats are supported. | ||
| Step 6 | Click Save. The script is uploaded and available for selection from the control script list (see Assigning Call Control Scripts and Parameters ).
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