Callback Block
The Callback block is available only if the Voice Callback feature is enabled for your enterprise.
The Callback block sends a callback request to the Web callback entry point where it is queued until an agent is available. This block has the following parameters and no outputs.
|
Parameter |
Description |
|---|---|
|
Name |
Enter a name for the block or accept the default name. |
|
Outdial EP |
Select an outdial entry point for Web callback from the drop-down list. |
|
Callback Number |
Select the CAD variable containing the callback number, such as the ANI that came in with the call or a number collected in a Collect Digits block in the call flow. If no selection is made, the caller's ANI will be used. |
|
WCB CAD |
Optionally you can select other CAD values that came in with the call for delivery along with the callback request. |
|
Description |
Optionally enter a description for the block. |