Edit Idle or Wrap-Up Codes

Name

Enter the code name.

Description

(Optional) Enter a description of the code.

Is Default

Select Yes or No to indicate whether this code is the default code.

• If this code is the first idle or wrap-up code that you create, you must make it the default code. You can modify it later after you create other codes.

You must include the default idle and wrap-up codes in agent profiles. For more information, see Agent Profiles.

• The system uses the default wrap-up code when the profile of the agent specifies Auto Wrap Up. Such agents do not enter wrap-up codes. Instead, they automatically go into the Available state after completing an incoming call and automatically go into the Idle state after making an outdial call.

• The system uses the default idle code when the agent profile has Auto Wrap enabled.

Is System Auxiliary Code

Select Yes or No to indicate whether this code is the system code. The multimedia subsystem uses the System auxiliary codes.

Work Type

Select the work type that you want to associate with this code.