Deactivate a Team

You cannot deactivate a team if there are any agents or active routing strategies that are associated with the team. When you try to deactivate such a team, a message informs you that you cannot deactivate the team. You can click the information icon in the message to view the list of entities that you have associated with this team.

After you deactivate a team, you can still see it in the Teams page as Not Active teams. Historical reports also display details of the deactivated teams.

To deactivate a team:

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning.

Step 2

Choose Team.

The Teams page appears. This page displays a list of teams.

Step 3

Click the ellipsis icon beside the team you want to deactivate, and click Delete.

Step 4

The Heads Up! dialog box appears. Click Yes to confirm.

The status of the team changes to Not Active.