Restoring or Permanently Deleting a Global Routing Strategy

To restore or permanently delete a global routing strategy:

Procedure

Step 1

Open the Routing Strategy module and select Global Routing Strategies.

Step 2

On the Global Routing Strategy page, click the Deleted Global Strategies button.

Step 3

On the page that appears, select the Entry Point or Queue button.

Step 4

Click the ellipsis button to the left of the strategy you want to either restore or permanently delete and do one of the following:

  • To permanently delete the strategy, click Delete. Then, in the confirmation dialog box, click OK.

    - OR -

  • To restore the strategy, click Restore.

    The Restore Global Routing Strategy page appears, displaying the settings for the routing strategy.

Step 5

If you are restoring a strategy, modify the settings if you want to, and then click Restore.

Note

You cannot restore a deleted Chat Entry Point Routing Strategy, if a Routing Strategy is assigned to the Entry Point.

If any settings conflict with an existing routing strategy, a message informs you. In this case, you must modify the settings before the strategy can be restored.