Deleting a Standard Routing Strategy

To delete a standard routing strategy:

Procedure

Step 1

Open the Routing Strategy module and on the Call Routing Strategy page, click the List View button.

Step 2

Select an entry point or queue from the Select Entry Point/Queue drop-down list.

The routing strategies for the selected entry point or queue are displayed.

Step 3

Click the ellipsis button to the left of the strategy you want to delete and select Delete. In the confirmation dialog box that opens, click OK.

The strategy is moved to the Deleted Routing Strategies page where it can be restored or permanently deleted (see Restoring or Permanently Deleting a Routing Strategy).