Understanding Time Values in Routing Strategies
If the Multiple Time Zone feature is enabled for your enterprise, entry points and queues can be provisioned with time zones. In this case, time values in routing strategies are based on the time zone provisioned for the entry point or queue or, if no time zone is specified, the time zone provisioned for your enterprise (typically headquarters).
If an entry point or queue is provisioned with a time zone, the time zone is displayed beneath the enterprise time in the drop-down list that appears when you click your name button on the upper-right side of the routing strategy page.
If the Multiple Time Zone feature is not enabled for your enterprise, time values in routing strategies are based on the time zone provisioned for your enterprise.
If the time zone observes daylight saving time, the time is adjusted automatically when daylight saving time changes.
You can display routing strategies in your preferred time zone as follows:
Procedure
| Step 1 | Click the gears icon in the upper-right corner of the Portal landing page to display the three or four tabbed settings panel. |
| Step 2 | Click the tab displaying the gears icon, and under Time Zone, select a time zone from the Time Zone drop-down list and click Apply. |