Restoring or Permanently Deleting a Routing Strategy

To restore or permanently delete a standard routing strategy:

Procedure

Step 1

Open the Routing Strategy module, click the Deleted Strategies button.

Step 2

Make a selection from the Select Entry Point/Queue drop-down list.

The deleted routing strategies for the entry point or queue you selected are displayed.

Step 3

Click the ellipsis button to the left of the strategy you want to either restore or permanently delete and do one of the following:

  • To permanently delete the strategy, click Delete. Then, in the confirmation dialog box, click OK.

    - OR -

  • To restore the strategy, click Restore.

    The Restore Routing Strategy page appears, displaying the settings for the routing strategy.

Step 4

If you are restoring a strategy, modify the settings if you want to, and then click Restore.

Note

You cannot restore a deleted Chat Entry Point Routing Strategy, if a Routing Strategy is assigned to the Entry Point.

If any settings conflict with an existing routing strategy, a message informs you. In this case, you must modify the settings before the strategy can be restored.