Deleting a Scheduled Team Capacity Strategy

Caution

When you delete a current team capacity strategy, the next strategy scheduled for that time period is activated. Do not delete a current team capacity strategy unless an alternate one has already been created.

To delete a team capacity strategy:

Procedure


Step 1

Open the Routing Strategy module and click the Team Capacity button on the menu bar.

Step 2

If the strategies for the site you want to view are not currently displayed, make a selection from the Site drop-down list.

The team capacity strategies for the site you selected are displayed.

Step 3

Click the horizontal ellipsis button to the left of the listed strategy you want to delete and select Delete.