Deleting a Group of Teams or Skill Relaxation Settings
To delete a group of teams:
Procedure
| Step 1 | Display the Edit Routing Strategy page for the appropriate routing strategy (see Modifying a Routing Strategy). |
| Step 2 | In the Call Distribution section, click the Delete button on the right side of the header for the group you want to delete. |
| Step 3 | Click Save to save this change to the routing strategy. |