Network Interuptions

If a network interruption occurs that lasts for less than two minutes, all the Agent Desktops display a "Reconnecting" message and then successfully reconnect.

If a network interruption lasts longer than two minutes, instruct agents to close the current Agent Desktop window, and then log in using the primary URL. If the login fails with the primary URL, instruct agents to use the backup application center login.

Escalate all network interruptions; report the time the problem occurred and the number of agents affected.

If the network to the primary application center is down, Management Portal users cannot view any statistics.