Audio Problems
The following may help to resolve audio problems that could occur while using the Agent Desktop.
|
Problem |
Description/Workaround |
|---|---|
|
Echo or low volume |
Check the phone settings. If using a softphone, check the Microsoft Windows and softphone settings. |
|
Jitter/Stutter audio -OR- High latency |
Bad connectivity, probably due to a network problem. Check to make sure that your PC is not also running other software that uses audio. Escalate to Customer Support. |
|
Cross talk |
Escalate to Customer Support. |
|
One-way audio |
Make sure you are not on mute. If not, escalate to Customer Support. |