About Dashboards

Note

The dashboard summary view appears only for users whose user profile is configured as Administrator or Supervisor. The date and time information in the dashboard gets displayed in the browser time zone.

Entry Point - Site level Dashboard

Displays information about the number of contacts that are in IVR and Queues.

  • Snapshot Entry Point IVR Realtime - Chart—Indicates the number of calls that are in the IVR.

  • Entry Point Interval Realtime - Chart—Indicates the number of contacts (voice, email, and chat) per entry point in real time for a specific interval. By default, the interval is 30 min and the duration is from the start of the day.

  • Site Interval Realtime - Chart—Indicates the number of connected contacts (voice, email, and chat) per site in real time since the start of the day.

  • Entry Point Contact Volume - Chart—Indicates the total number of contacts (voice, email, and chat) that were connected per entry point on a daily interval, for the last seven days.

For more information about reports, see the Types of Records Available in Each Repository section in Cisco Webex Contact Center Analyzer User Guide.